Refund policy
1. Introduction
https://abovehk.com is owned by ABOVE CLOTHING DESIGN AND DISTRIBUTION OF HONG KONG ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at cust@abovehk.com.
This Refund Policy outlines the terms and conditions under which refunds may be granted for purchases made through our Site.
2. Eligibility for Refunds
General Conditions
Refunds will be considered under the following conditions:
Defective or Damaged Items: If you receive a defective or damaged item, you may be eligible for a refund.
Incorrect Items: If you receive an item that is different from what you ordered, you may be eligible for a refund.
Non-Delivery: If your order is not delivered within the estimated delivery time, you may be eligible for a refund.
Non-Eligible Items
Refunds will not be granted for the following reasons:
Change of Mind: If you simply change your mind about the purchase.
Incorrect Size or Fit: If the item does not fit or is not the correct size, unless the item is defective or damaged.
Custom or Personalized Items: Items that are custom-made or personalized to your specifications.
3. Refund Process
Initiating a Refund Request
To initiate a refund request, please contact us at cust@abovehk.com with the following information:
Your order number.
A detailed description of the issue.
Photographs of the defective or damaged item, if applicable.
Review and Approval
We will review your refund request and notify you of the approval or rejection of your request via email. If your request is approved, we will provide you with instructions on how to proceed.
Return Shipping
If your refund request is approved, you may be required to return the item to us. We will provide you with the return shipping address via email. Please note that you may be responsible for the return shipping costs, unless the item is defective or damaged.
Refund Payment
Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow [Insert Time Period, e.g., 7-14 business days] for the refund to be processed and reflected in your account.
4. Disputes
If you have any disputes regarding your refund, please contact us at cust@abovehk.com. We will make every effort to resolve the dispute in a timely and fair manner.
5. Contact Us
If you have any questions or comments about this Refund Policy, please contact us at cust@abovehk.com.